Terms of Service

Last updated: July 27, 2026

Welcome to Preview My Home. These Terms of Service (“Terms”) are a legal agreement between you and the operator of Preview My Home (“Preview My Home,” “we,” “us,” or “our”), currently operated by an individual owner based in Los Angeles, California. By visiting previewmyhome.com, creating an account, or using the service in any way, you agree to these Terms. If you do not agree, please do not use the service.

1. What the service is

Preview My Home is an AI-powered home visualization tool. You upload a photo of a home (interior or exterior), our system analyzes it, and artificial-intelligence image models generate edited versions of your photo showing requested changes — such as new paint colors, materials, or furnishings (each generated image, a “render”).

2. Accounts

• You may try the service as a guest with one free render, no account required.
• To keep using the service you must create an account with accurate information and keep your sign-in credentials secure. You are responsible for all activity under your account.
• You must be at least 18 years old (or the age of majority where you live) to use the service.
• One account per person. Creating multiple accounts to collect additional free credits is prohibited.

3. Credits

Renders are metered in credits: one render uses one credit. Credits come from three sources:

• Free signup credits. New accounts receive 5 free credits. These never expire.
• Credit packs. One-time purchases: $4.99 for 15 credits, $11.99 for 40 credits, or $19.99 for 80 credits. Pack credits never expire while your account remains open.
• Subscriptions. Starter ($12/month, 50 renders), Pro ($24/month, 120 renders), Ultra ($49/month, 250 renders), and Business ($99/month, 500 renders). Each plan grants a monthly allotment of render credits that resets at the start of each billing cycle — unused subscription credits do not roll over to the next cycle. Annual billing is available at the equivalent of 2 months free; annual subscribers still receive their allotment monthly.

Subscription credits are spent before never-expiring credits. Credits have no cash value, are not transferable between accounts, and cannot be redeemed for money.

Business fair use.The Business plan’s allotment is intended for one business’s own projects and client work. It may not be used to resell renders as a standalone service, to share one account across multiple businesses, or for automated bulk generation. We may contact you about usage patterns that appear to fall outside fair use before taking any action.

4. Subscriptions and automatic renewal

This section summarizes the automatic-renewal terms you agree to when you subscribe. The same terms are also shown to you, and you separately consent to them, before you complete checkout.

Automatic renewal

• Subscriptions renew automatically at the end of each billing cycle — every month for monthly plans, and every 12 months for annual plans — and your saved payment method is charged the then-current plan price each cycle until you cancel.
• The recurring charge is the plan price you selected at checkout: Starter $12/month or $120/year, Pro $24/month or $240/year, Ultra $49/month or $490/year, Business $99/month or $990/year (plus any applicable taxes).
• After you subscribe, we send you an acknowledgment email that restates your plan, price, billing frequency, and how to cancel. We also send a reminder of your subscription terms and how to cancel at least once a year, and annual subscribers receive an advance reminder email 15 to 45 days before each yearly renewal.
• If we change the price of your plan, we will notify you by email before the new price takes effect (at least 7 days in advance), with instructions on how to cancel if you do not want to continue at the new price. Price changes never apply retroactively to a period you have already paid for.

Billing starts immediately

• New subscriptions are charged immediately at checkout — there is no free trial. Your subscription is active as soon as your payment succeeds, and it renews automatically as described above until you cancel.
• You can cancel at any time using the methods below. Cancelling stops future charges; you keep access through the end of the billing period you have already paid for.

How to cancel

• Online, anytime: go to Account → Manage billing on previewmyhome.com, which opens your secure billing portal (hosted by Stripe) where you can cancel immediately. No phone call, no retention hoops.
• By email: you can also cancel by emailing support@previewmyhome.com from your account email with the word “cancel” — nothing else required.
• Cancellation stops future renewals. You keep access to your subscription allotment through the end of the period you already paid for; your never-expiring credits are unaffected.

5. Payments and refunds

• All payments are processed by Stripe. We never see or store your full card number.
• All sales are final. Credits, credit packs, and subscription fees are non-refundable, except where a refund is required by applicable law. Because renders consume real computing resources the moment they run, we cannot refund used or unused credits.
• We may change plan pricing or allotments going forward; changes will not retroactively affect a billing period you have already paid for, and price changes to an active subscription follow the notice process in Section 4.

6. Your uploads

You keep ownership of every photo you upload. By uploading a photo you represent and warrant that you own it or have all rights and permissions needed to upload it and have it processed — including any rights of people or property visible in the photo.

So that we can operate the service, you grant us a limited, worldwide, non-exclusive license to store, reproduce, and process your uploaded photos and the renders generated from them — including transmitting them to the third-party AI providers we use to analyze photos and generate renders — solely to provide, maintain, and improve the service. This license ends when the content is deleted from our systems, subject to routine backups.

Please do not include sensitive personal information (for example, documents, ID cards, or medical information visible in a photo) in your uploads — the service only needs to see the home.

7. Your renders (AI outputs)

As between you and us, and to the fullest extent permitted by applicable law, you own the renders generated from your photos, and we assign to you any right, title, and interest we may have in them — subject to the license you grant us in Section 6 and to the terms of the third-party AI model providers we use to generate them. You are responsible for making sure your use of a render complies with applicable law and does not infringe anyone else’s rights.

• No guarantee of uniqueness. AI models are probabilistic: similar photos and similar requests can produce similar renders for other users. We do not guarantee that any render is unique to you.
• Copyright in AI output is unsettled. Under current United States law, purely AI-generated image content may not qualify for copyright protection. Our assignment above gives you everything we have to give, but we cannot guarantee that a render is copyrightable.

Commercial use of renders

Personal use — every plan. On any plan (including guest and free renders), you may use your renders for your own personal, non-commercial purposes: planning your own renovation, sharing with your household, showing a contractor or designer you have hired, or posting them on your personal social media.

Commercial use — Business plan only. Commercial use means using a render in connection with a business, including client or customer work, real-estate listings, advertising, marketing or promotional materials, social media for a business account, printed collateral, or any render you are paid to produce or that is used to sell a product or service. Commercial use requires an active Business plan. Guest, free, Starter, Pro, and Ultra renders are licensed for personal use only.

Where commercial use is permitted, we grant you a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your renders for those purposes, to the extent permitted by the terms of the AI model providers we build on. This is a usage license, not a warranty of ownership, originality, non-infringement, or uniqueness (see above). If a model provider changes its terms in a way that narrows what we can grant, this license narrows with it. The license is granted for renders created while your Business plan is active and, once granted for a particular render, it survives cancellation of that plan.

All use of renders, personal or commercial, is subject to the following restrictions:

• Never present a render as a real photograph. A render must not be passed off as an actual photo of a property’s current condition. If you use renders in a real-estate listing or advertisement, clearly label them (for example, “virtually staged” or “AI visualization”) — many MLS rules and consumer-protection laws require this. Renders may also carry invisible provenance watermarking applied by the underlying image model; you may not strip or tamper with it.
• You may not use renders to train, distill, or fine-tune AI models that compete with the models used to create them.
• You may not resell, sublicense, or redistribute renders as stock imagery, or otherwise make them available as a standalone product.
• You may not use renders for fraudulent, deceptive, or unlawful purposes, for political campaigning or lobbying, or in ways that violate the acceptable-use rules in Section 9.
• Your use of a render must not infringe anyone else’s rights — you remain responsible for having the rights to the underlying photo you uploaded (Section 6).

8. AI renders are illustrations, not promises

Renders are AI-generated illustrative visualizations. They are approximations, and they are not a guarantee of how a color, material, product, or change will actually look in the real world. Real-world results vary with lighting, surface texture, application, product batch, and many other factors. Renders are not to scale, are not blueprints or plans, and are not architectural, construction, engineering, or design advice. They must not be relied on for structural, safety, code-compliance, permitting, or purchasing decisions. Always consult qualified professionals and physical samples before undertaking real work on a home.

9. Acceptable use

You agree not to:

• upload or generate unlawful, infringing, hateful, or sexually explicit content, or photos of identifiable people without their permission;
• upload photos you do not have the right to use;
• attempt to bypass, manipulate, or abuse rate limits, guest-render limits, or free-credit limits (including by creating multiple accounts or using automated signups);
• scrape, crawl, or bulk-download the service, or access it with bots or automated scripts;
• use the service or its renders to develop or train a competing AI model or service;
• reverse engineer, decompile, or probe the service or its security, or resell or sublicense it without our written permission;
• interfere with the service’s operation or other users’ use of it.

We may suspend or terminate accounts that violate these Terms — including abusive or fraudulent accounts — with or without notice. Where practical, we will warn you first. Termination for abuse does not entitle you to a refund.

10. Copyright complaints (DMCA)

We respect intellectual-property rights and expect users to do the same. If you believe content on the service infringes your copyright, send a notice to our designated copyright agent at support@previewmyhome.com with the subject line “DMCA Notice” that includes, as required by 17 U.S.C. § 512(c)(3):

• identification of the copyrighted work you claim is infringed;
• identification of the material you claim is infringing and information reasonably sufficient for us to locate it (for example, a URL);
• your name, mailing address, telephone number, and email address;
• a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law;
• a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and
• your physical or electronic signature.

We will remove or disable access to material that is the subject of a valid notice. If you believe your material was removed by mistake or misidentification, you may send a counter-notice meeting the requirements of 17 U.S.C. § 512(g)(3) to the same address. We terminate the accounts of repeat infringers in appropriate circumstances.

11. Our content and the service

The service itself — including its software, design, branding, and text — belongs to us or our licensors and is protected by intellectual-property laws. These Terms do not grant you any rights in it other than the right to use the service as intended.

12. Disclaimers and limitation of liability

The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that renders will meet your expectations, or that renders are accurate, complete, or reliable. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from or related to your use of the service. Our total aggregate liability for all claims relating to the service is limited to the greater of $100 or the amounts you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

13. Dispute resolution — binding arbitration and class-action waiver

Please read this section carefully. It requires most disputes to be resolved through binding individual arbitration instead of a court trial, and it waives class actions and jury trials. You can opt out within 30 days — see “Your right to opt out” below.

Talk to us first (informal resolution)

Before starting arbitration or any court case, you and we each agree to first send the other a written notice of the dispute and try in good faith to resolve it informally for at least 60 days. Send your notice to support@previewmyhome.com with your name, account email, a description of the dispute, and the resolution you want. We will send any notice to your account email. The 60-day period starts when notice is received. Most issues get fixed here — this step is required.

Binding individual arbitration

If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the service will be resolved by binding arbitration between you and us, individually, rather than in court, except as described in the carve-outs below. This agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.).

Arbitration will be administered by the American Arbitration Association (AAA)under its Consumer Arbitration Rules (available at adr.org) as modified by this section. The arbitrator’s decision is final and binding, and judgment on the award may be entered in any court with jurisdiction. Payment of filing, administration, and arbitrator fees will be governed by the AAA’s Consumer Arbitration Rules — under those rules your filing fee is capped and we pay the remaining arbitration costs. Arbitration may be conducted by videoconference or by written submissions; any in-person hearing will take place in the county where you live or another mutually agreed location. The arbitrator can award the same individual relief a court could, including injunctive or declaratory relief in favor of you individually to the extent required by your individual claim.

What is not covered (carve-outs)

• Small claims. Either of us may bring an individual claim in small-claims court instead of arbitration, as long as it stays in that court and remains individual.
• Public injunctive relief. If you are a California resident, nothing in this section waives your right to seek public injunctive relief where California law makes that right non-waivable. If a claim for public injunctive relief cannot be arbitrated, that claim (and only that claim) will be decided by a court after the arbitration of all arbitrable claims is complete, and it will be stayed until then.
• Intellectual-property misuse. Either of us may seek injunctive relief in court to stop unauthorized use or infringement of intellectual property.

Class-action and jury-trial waiver

You and we each waive the right to a jury trial and the right to participate in a class action, class arbitration, or any other representative proceeding.Disputes will be arbitrated only on an individual basis, and the arbitrator may not consolidate more than one person’s claims. If a court decides this class-action waiver is unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and it will be severed from any claims that remain in arbitration.

Coordinated (mass) filings

If 25 or more arbitration demands raising similar claims are filed against us with the assistance of the same or coordinated counsel, the AAA’s Mass Arbitration Supplementary Rules will apply, and you and we agree that the demands may be resolved in staged, batched proceedings under those rules, with the informal-resolution requirement above applying to each claimant individually.

Your right to opt out

You can reject this arbitration agreement and class-action waiver without any penalty. To opt out, email support@previewmyhome.com with the subject line “Arbitration Opt-Out” from your account email address — including your name and a statement that you opt out of arbitration — within 30 days of first accepting these Terms (or, if this section was added or materially changed after you accepted, within 30 days of the change taking effect). Opting out does not affect any other part of these Terms.

Severability and survival

Except as stated in the class-action-waiver paragraph, if any part of this Section 13 is found unenforceable, the rest remains in effect. This section survives termination of your account or these Terms.

14. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will give you notice — for example by email or a notice in the service — before the change takes effect. Your continued use of the service after the change takes effect means you accept the updated Terms. The “Last updated” date at the top always reflects the current version.

15. Governing law and venue

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules (except that the Federal Arbitration Act governs Section 13). Subject to the arbitration agreement in Section 13, any dispute that is not subject to arbitration and cannot be brought in small-claims court will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you and we consent to their jurisdiction — except where the law of your place of residence gives you mandatory rights to a different venue.

16. Contact

Questions about these Terms? Email support@previewmyhome.com.